Rebate processing works when a rebate request is received from the customer. So, the rebate processing services involve all data entry, picking and packing, with tracking the rebate to the customer. As outsource rebate processing involves customer data which is important and should be dealt in secure way, there are a lot of things to consider when this work is outsourced.
Once the customer fills in a rebate form and sends it to a outsource rebate processing partner. The first task is to capture all the data and validate them simultaneously. Once data is captured, it is determined whether its compliant. Post which full detailed reports are prepared. So, to outsource rebate processing is an affordable and beneficial option. Many companies they specialize in rebate processing and choosing to work with such a company saves both time and money and at the same time streamlines the rebate processing system.
The biggest challenge in the outsource rebate processing is ensuring all the hard work which is put into creating a rebate process pays well by increasing the sales. The critical element to monitor is user experience. If the rebate process is too slow, the experience too gets impacted. So, one should make sure that all the time and energy given in creating a rebate structure impact the business in a positive manner. So following factors should be checked in a rebate business process outsourcing partner:
1. Does the rebate process clearly brand the company?
This is an important factor for maintaining a good partnership with the rebate processing service company. There should be no confusion regarding the company’s brand. Any rebate service should have the company logo with clear information to keep a clear picture for the consumer. Accurate company branding must as generally if a confusion arises then such rebate forms are of no use in future.
2. Is the process instinctive?
The rebate data entry process should have minimum assumptions with respect to the process followed by a consumer. It should be instinctive, simple and very easy to follow.
3. What’s the facility to check the rebate claim status?
If the consumer is aware of its claim status, nothing is better than that. An informed consumer is always a satisfied one. Company should check with the prospective business process partner about their outsource rebate processing status whether there is a provision to check it online at the real-time basis.
4. Does the rebate data processing partner provide a choice in payment methods?
The claimant would constantly want their rebate order to be processed soon. Therefore, it’s critically significant to check if the processing partner provides different payment options. The easier and faster the process becomes it makes the consumers willing. Option such as direct payment, PayPal, card could be some options where the processing partner can make the payment.
5. Is there a feedback mechanism in place?
Feedback is critically important for any business. We need to check if the rebate data processing partner can gather feedback from the consumers. This helps in refining the process and completing it on time.
Outsourcing rebate processing increases the business productivity and reduces time taken to complete the projects if the above-mentioned factors are checked too. Faster the work is done higher the chances of profitability for the business.